If your 3D model arrives with damage or defects, we can help you get a fast resolution. Follow the steps below so our team can review the issue and arrange the appropriate next steps.
How to report a damaged object
To help us assess the situation as efficiently as possible, please provide the following:
- Clear photos of the damaged area and the packaging
- Your order number
- A short description of what happened (if known)
Send everything to support@marketiger3d.com , and our team will review the case and guide you through the solution.
What happens next
Once we receive your information, our support specialists will:
- Review the photos and order details
- Confirm the best resolution based on the situation
- Arrange a reprint if the damage occurred during production or shipping
- Keep you updated throughout the process
Our aim is always to ensure you receive a perfect final model. If anything is unclear or you need assistance, just let us know, we’re here to help.